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To protect the health of our customers, our staff and our community, we are making the following changes to our operations, effective immediately.
We are open and serving our customers!
- We will continue to make Bioheat® fuel deliveries to all our customers. If you are not an automatic delivery customer, you can request a fuel delivery online.
- Please limit service call requests to no-heat emergencies or severe equipment issues, so we can be sure to get to all customers who need immediate help. For emergency service, please call 800-262-6462.
- We will continue to provide regular service calls with limited social interaction.
- For everyone's safety, we ask that you please keep a safe distance, at least 6 feet, from our technicians when they are on your property.
- Our offices will be staffed but closed to the public. You may still drop your payments in the box in the vestibule, call, or make your payment online.
- Our associates have been instructed to stay home if they feel ill or anyone in their household has a fever. If anyone in your home is sick or has tested positive for COVID-19, please inform us before we send a technician to your home.
- Our associates have been instructed to protect themselves. Please understand and comply with any requests or questions they ask of you.
We hope you and your family and friends remain healthy. Together, we can get through this temporary crisis as safely and comfortably as possible.
Thank you for your continued trust in us.
For updated information on the COVID-19 coronavirus, please visit:
Coronavirus.gov
www.mass.gov/2019coronavirus
Speak with an on-call epidemiologist: (617) 983-6800.
