You can now download our app (available for IOS and Android) to have 24-hour access to your account, so you can pay bills, look up information and schedule service when it's convenient for you. Just search for Coan Heating and Cooling in the App store or Google Play Store to get started.
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To protect the health of our customers, our staff and our community, we are making the following changes to our operations, effective immediately.
We are open and serving our customers!
We will continue to make Bioheat® fuel deliveries to all our customers. If you are not an automatic delivery customer, you can request a fuel delivery online.
Please limit service call requests to no-heat emergencies or severe equipment issues, so we can be sure to get to all customers who need immediate help. For emergency service, please call 800-262-6462.
We will continue to provide regular service calls with limited social interaction.
For everyone's safety, we ask that you please keep a safe distance, at least 6 feet, from our technicians when they are on your property.
Our offices will be staffed but closed to the public. You may still drop your payments in the box in the vestibule, call, or make your payment online.
Our associates have been instructed to stay home if they feel ill or anyone in their household has a fever. If anyone in your home is sick or has tested positive for COVID-19, please inform us before we send a technician to your home.
Our associates have been instructed to protect themselves. Please understand and comply with any requests or questions they ask of you.
We hope you and your family and friends remain healthy. Together, we can get through this temporary crisis as safely and comfortably as possible.
Please Consider Reviewing
us on Google, Facebook or Angie's List
Our social media pages are a great place to let us know when we've done something outstanding, spectacular or above and beyond the call of duty! All you have to do is follow the links and drop us a few lines.
Coan Heating and Cooling, a prominent Metrowest HVAC Company has an opening for a Field Service Supervisor.
As a Field Service Supervisor you will handle day-to-day supervision and promoting successful performance of our service technicians. Supervision includes communication and promoting adherence of company procedures and policies, handling customer issues, coordinating with the office Service Supervisor and Dispatchers, and backing up the Installation Manager.
Your specific duties in this role include:
Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conducts regular meetings with service technicians to review company policy and procedures, performance, quality and safety statistics
Monitors, through various reports, the skills and work performance of service technicians
Emphasize and enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of service technician and takes corrective action as appropriate
Ensure service technicians take care of our customers during in all interactions; accompany service technicians; conduct post-service call audits on a routine basis; reviews third party surveys with technicians
Provide customer service support, respond to customer inquiries and problems in a timely manner; resolves excessive service calls and consumption problems
Keep abreast of industry technological developments and conveys this knowledge to team members
Run service meetings; interact effectively with other internal departments
Promotes a safe work environment
Promotes and support the Company
Handle payroll issues
Carries out other duties as assigned
Benefits:
As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Company Vehicle
Schedule:
Full time
Day shift
Monday to Friday
Weekend availability
COVID-19 considerations:
We follow CDC and Commonwealth of Mass guidelines.
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
Qualifications
High school or equivalent (Required)
HVAC: 5 years (Required)
Supervisory Experience: 5 years (Preferred)
US work authorization (Required)
Valid driver's license and clean driving record (Required)
HVAC Installers: Are you looking to make a change?
Are you dependable and conscientious? Do you like working with your hands, assembling and fixing things and do you enjoy a challenge? Are you enthusiastic and do you like people? Do you have a good driving record and are you drug free? Do you live in the Metrowest area?
Prominent Metrowest HVAC Company has an opening for a Heating & AC System Installer. Handle all facets of installing and servicing oil & gas, boiler & furnace and AC systems. Full-time position, year-round with top pay and benefits. 2 years plus experience required. We do prefer employees to live within our service area, the Metrowest. Please see our website, www.coanoil.com for specific towns.
Pre-employment, background, motor vehicle, and drug testing required, initial and random. Benefits:
Benefits:
Dental Insurance
Employee Discount
Health Insurance
Paid Time Off
Retirement Plan
Schedule:
Day shift
Monday to Friday
Overtime
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Do you want to work full time for the winter? Are you interested in overtime? Do you have a CDL with Tank & Hazmat?
Do you like to be busy and work in different locations? Do you enjoy the outdoors and can you handle responsibility? Can you perform a task without supervision, yet be part of team? Do you have a good driving record and are you drug free? Are you dependable and conscientious? Are you enthusiastic and do you like people? Prominent Metrowest Company has an opening for a professional driver. Top pay and benefits.
CDL with tank & hazmat endorsements required and experience preferred but not a necessity because of our extensive training program. Please call Rich Contreras and leave your name, address, phone number(s), and the best time for us to contact you with more information and appointment times.
Please call 800-262-6462, or email us at service@coanoil.com, or apply now using the link above.
